Legal
Terms and Conditions
General terms of sale and service — in force as of 5 June 2026.
These general terms and conditions (the “General Terms”) govern the entirety of the contractual relations between Ventisei Management (SASU), trading under the brand The Chuppah by Ventisei (le « Prestataire »), et toute personne physique ou morale (le « Client ») commandant une prestation ou utilisant les services proposés sur thechuppah.com (le « Site »). Toute commande, tout paiement et tout usage des services emportent acceptation pleine, entière et sans réserve des présentes, le Client reconnaissant en avoir pris connaissance au préalable. Les présentes prévalent sur tout autre document, sauf conditions particulières acceptées par écrit par le Prestataire.
1. Definitions
“Service”: the design, personalisation, build, delivery and, where applicable, the hosting and maintenance of a wedding website, under the self-service plan (online editor) or bespoke. “Client Content”: all text, names, dates, photographs, guest lists and other elements provided or entered by the Client or their guests. “Deliverable”: the site made available to the Client. “Parties”: the Provider and the Client.
2. Purpose and scope
The General Terms set out the conditions for the supply of the Services and the rights and obligations of the Parties. They apply to all the plans presented on the Pricing, self-service or assisted. The Provider reserves the right to adapt or decline any order, in particular where a request runs counter to public order, public decency, the rights of third parties, or is manifestly incompatible with its editorial positioning.
3. Contractual documents
The contract is formed, in decreasing order of priority, by: (i) any special conditions or signed quotes; (ii) these General Terms; (iii) the Pricing page and the descriptions on the Site. In the event of a contradiction, the higher-ranking document prevails for the sole provision concerned, the others remaining applicable.
4. Order and formation of the contract
The online brief does not constitute an order: it serves to prepare a proposal. For bespoke services, the contract is formed on the twofold condition of acceptance of the quote and receipt of the deposit. For self-service plans, the contract is formed upon online payment. The Client warrants that they are of legal age, legally competent and, if acting on behalf of a legal entity, duly authorised to bind it.
5. Description of the Services
Under the self-service plan, the Client creates and personalises their own site using the editor, from the templates provided; the Provider does not intervene on the content and does not warrant the soundness of the Client's choices. Under the assisted or bespoke plans, the Provider builds the site from the Client Content. The Services are provided on the basis of the features available at the date of order; visuals, templates and examples are illustrative and may evolve.
6. Client obligations
The Client undertakes to provide Client Content that is accurate, complete, lawful and up to date, and to transmit it within timeframes allowing the build. The Client is solely responsible for the Client Content and warrants that it holds all necessary rights to their use (intellectual property, image rights, authorisations of individuals and guests). The Client safeguards the confidentiality of their credentials and is answerable for any use of their account. They shall refrain from any fraudulent or unlawful use, or any use infringing third-party rights.
7. Client warranty and indemnification
The Client warrants and holds the Provider harmless against any claim, action, judgment, damage, cost or expense (including reasonable defence costs) brought by a third party and arising from the Client Content, its unlawful nature, an infringement of a third-party right, or a breach by the Client of these terms. The Provider may, without notice, remove any content flagged as unlawful or contentious.
8. Pricing
The applicable prices are those displayed on the Pricing page or in the quote on the day of the order, in euros. The Provider may modify its prices at any time, orders in progress remaining governed by the price accepted. Any additional or out-of-scope service is subject to a prior supplementary quote.
9. Payment, deposit and late payment
Unless otherwise stipulated, a deposit is payable on order, the balance being due before going live or delivery. Payments are processed by a secure payment provider. In the event of late payment, the sums due bear interest, without prior formal notice, at the increased statutory interest rate; for a professional Client, a fixed recovery indemnity of 40 € is due as of right, without prejudice to any other remedy. Non-payment authorises the immediate suspension of the Services and the unpublishing of the Deliverable.
10. Timelines, collaboration and acceptance
Timeframes are indicative and run from receipt of all Client Content in full. Any delay, inaccuracy or change on the Client's part postpones the deadline accordingly, without engaging the Provider's liability. The number of revision cycles included is set out in the quote; beyond that, additional charges apply. The Deliverable is deemed accepted in the absence of written, substantiated reservations within seven (7) days of its being made available, or upon its going live or first use by the Client.
11. Intellectual property
The templates, layouts, components, code, typefaces, graphic elements, know-how and the editor remain the the exclusive property of the Provider and are protected. The Client is granted a personal, non-exclusive and non-transferable licence to use the Deliverable, limited to their own event and to the duration of the plan. Any reproduction, resale, provision to third parties, decompilation, reverse-engineering or reuse of the Provider's elements is prohibited. Client Content remains the property of the Client, who grants the Provider the licence necessary for performance.
12. Personal data
Data processing is described in the privacy policy. For guest data collected through the RSVP space, the the Client is the data controller and the Provider acts as a processor, on the Client's instructions and solely for the needs of the service. The Client undertakes to inform their guests and to have a legal basis in place.
13. Right of withdrawal (consumers)
The consumer Client has fourteen (14) days to withdraw from a contract concluded at a distance. However, as this concerns a personalised content made to their specifications and/or digital content supplied on an intangible medium, the Client expressly requests performance before the end of the period and acknowledges waiving their right of withdrawal from the start of performance, in accordance with Article L221-28 of the French Consumer Code. Absent such a request, the right is exercised by an unambiguous statement.
14. Availability, hosting and backups
The Provider takes reasonable measures to ensure the accessibility of the Deliverable, with no guarantee of continuous availability or of freedom from error. The service may be suspended for maintenance, updates, security imperatives or reasons beyond the Provider's control. Hosting is provided through third-party infrastructure whose outages cannot engage the Provider's liability. It is incumbent on the Client to keep a copy of their Content.
15. Warranties and exclusions
The Provider remains bound, towards the consumer, by the statutory warranties of conformity and against hidden defects, under the conditions provided by law. Outside these statutory warranties, the Services are provided “as is”, with no express or implied warranty as to fitness for a particular purpose, search-engine ranking, commercial performance, or compatibility with any of the Client's hardware or software.
16. Liability
The Provider is bound by an obligation of means. Its liability, on all grounds combined, is limited to direct and foreseeable damages and may not exceed the total amount actually paid by the Client in respect of the Service concerned during the twelve (12) months preceding the triggering event. Indirect or intangible damages are excluded (loss of opportunity, data, revenue or reputation, or harm related to the postponement or organisation of the event). The Provider is not liable for Client Content, for the Client's choices under the self-service plan, for the acts of third parties, or for outages on the part of hosting providers. No provision is intended to exclude liability in the event of gross negligence or wilful misconduct, of personal injury, or in cases where the law prohibits it.
17. Force majeure
Neither Party is liable for a breach arising from an event of force majeure within the meaning of Article 1218 of the French Civil Code, including, without limitation: natural disaster, fire, flood, epidemic, pandemic, conflict, act of terrorism, strike, failure of networks or of energy, hosting or telecommunications providers, cyberattack, or decision of the authorities. The affected obligations are suspended for the duration of the impediment.
18. Suspension and termination
In the event of a breach by the Client (in particular non-payment, supply of unlawful content, fraudulent use), the Provider may, after a formal notice that has remained without effect for eight (8) days — save in cases of urgency or infringement of third-party rights, where the effect is immediate —, suspend or terminate the Service as of right, sums paid remaining retained in respect of the work carried out, without prejudice to damages.
19. References
Unless the Client objects in writing, the Provider may reference the work and present visual extracts of it for reference and promotional purposes, without disclosing any guest data.
20. Amendment of the Terms
The Provider may modify these terms at any time. The applicable version is the one in force at the date of the order. Continued use of the services after an update constitutes acceptance going forward.
21. Miscellaneous provisions
If a provision of the General Terms were held void, unlawful or unenforceable, the others would retain their full effect and the clause concerned would be replaced by a valid provision of equivalent effect. The Provider's failure to invoke a breach does not amount to a waiver. These terms constitute the entire agreement between the Parties. The Provider may assign or transfer the contract in the context of a reorganisation or transfer of business.
22. Complaints and mediation
Any complaint may be addressed to [email protected]. Failing an amicable solution, the consumer Client may, free of charge, turn to a consumer mediator, or use the European online dispute resolution platform: ec.europa.eu/consumers/odr.
23. Governing law and jurisdiction
These terms are governed by French law. Failing an amicable resolution, and subject to the protective rules applicable to consumers, any dispute falls within the jurisdiction of the courts having competence over the Provider's registered office.